For most business managers, the relationship with IT can be summed up ina word ; frustrating! Exploiting technology often requires sorting through convoluted processes, data, and systems only to find requests mired in red tape and projects late and over budget. But here’s something you probably don’t know: those things you hate about IT? Your IT leaders hate them too. So stop complaining – and start collaborating with the people who can help fix the problems.

In 8 THINGS WE HATE ABOUT IT, acclaimed IT expert Susan Cramm argues that business and IT leaders fail to understand the very different pressures their counterparts face. Business leaders want technology to drive immediate results; IT leaders must to do so while promoting the long-term interests of the enterprise. To resolve this paradox, you need to forge a new partnership by better understanding the needs and concerns of IT – and use that insight to get what you want in a way works for everyone. In candid, practical terms, Carmm outlines what the new business/IT partnership should look like – with a payoff that will be worth the effort.