Your mouth can be your greatest business asset - or liability-depending upon how manage it. This easy -reading guide provides a prescription for mastering the many aspect of one -on-one communication in order to become more effective on and off the job. You'll start off with an in-depth personal assessment that will help you uncover your own communication weaknesses. Then you'll learn how to use your verbal skills to polish up your professional image; say the right thing at the the right time; judge the influence of behavior and personality on communication; and evaluate the non-verbal cues of those around you. This wise advice will help you deal effectively with controversy, bad news, gossip, company grapevines, proprietary information, meeting, and job interviews-all situations where how you respond really counts.