IN ONE YEAR, ITT SAVED 720 MILLION DOLLARS USING THE CONCEPT THAT PHILIP CROSBY DEVELOPED NOW HE SHARES IT WITH You. 

Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and career.

And Quality Is Free sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works

and providing important tools for success: 

* Quality Management Maturity Grid- measures your present quality system and pinpoints areas needing improvement. 

* Quality Improvement Program- a proven 14-step procedure that can turn your business around. 

* Make Certain Program the first defect prevention program for white-collar and nonmanufacturing employees.

* Management Style Evaluation-

shows you how your personal qualities may be influencing product quality.

QUALITY IS FREE

"Immensely readable...needs to be read by just about everyone, top management and middle managers and supervisors".

-BUSINESS WEEK.