Total quality management is today’s most important management philosophy in the landmark book Bill Creech reveals what’s wrong with the traditional American management style – and as its replacement prescribes a “Five Pillar” TQM that can provide business the decisive competitive edge they will need to survive and to proper as globalization unfolds.

A four-star general who applied the principles of organization, product, process, leadership, and commitment to remaking the Air Force for the Gulf War explains the need for greater quality and productivity in corporate America. Tour.