In this sequel to "In Search of Excellence", the authors divulge the three secrets of long-term business excellence:

• superior customer or client service,

• constant innovation,

• Full use of the abilities of every company employee.

But the one element linking these three together is leadership, and the heart and soul of the whole concept is Management by Wandering About

Dedicated to innovative leaders everywhere,, this book is for all concerned about the pursuit of excellence in the business world and in public service.