Strategies and Action Steps to Delight Your Customers NOW! 

. Build a mindset and a toolset to bring your service UP 

. Develop a service culture that sizzles and succeeds

. Apply proven techniques to get closer to your customers

. Polish your perception points to create positive impressions

. Leverage customer value dimensions for long-term profits

. Achieve surprising and unbelievable! service standards

. Increase custormer loyalty with effective service recovery

· Discover the hidden power in service guarantees

. Enjoy the results and winning reputation you deserve

"UP Your Service! is a must own book for CEO's/Practising Managers and anybody interested in knowing how to raise the bar of 'Service Excellence' within their organisations.

PracticalEngaging and lucidly written -I have thoroughly enjoyed reading the book and using it for reference in my professional domain. Strongly Recommended!.