We constantly use psychology in our training-most often spontaneously or intuitively. But a clear and explicit understanding of psychological principles and their application to training can transform our effectiveness and creativity. In this highly readable and practically focused book, experienced trainer and psychologist Alison Hardingham explores:

• building rapport and credibility through insights from NPL and personality theory
• why the study of perception, attention and short-term memory is important in getting information across
• gaining commitment to change by understanding the psychology of motivation
  
• harnessing group dynamics and turning conflict to advantage through insights from Schutz, Bion, Freud, transactional  analysis and systems thinking
• how different learning theories can support our ability to make the transfer of learning to the workplace meaningful and lasting

Psychology alone, the the author cautions, cannot provide us with the ingredients for success but its value as a people-centered ap[approach, open to constant experimentation, modification and new ways of learning, makes it an essential tool in our portfolio of skills.